Given the nature of digital content, refunds are only given if one of the 4 points below is applicable or if a refund is required under Australian consumer law or other relevant consumer protection laws.
A refund may be issued if:
1. The item is of not acceptable quality and fit for the purpose for which it is ‘sold’
2. The item received does not match the description given on the product page or on any other pages where the item may be previewed.
3. The item and its description are false, inaccurate, misleading, fraudulent, unlawful or defamatory
4. The item contains viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware
We will assess refund requests on their merits, considering the digital nature of our products and the type of item preview that was available before purchase. There is generally no obligation to provide a refund in situations like the following:
You have changed your mind about an item
You bought an item by mistake
You do not have sufficient expertise to use the item
You ask for goodwill or
You can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).
If Mark Hatter Music decides to issue a refund, this will generally be done using the same manner used to make the purchase. If the item was purchased using a particular payment method you will be refunded using the same payment method in reverse.
What you are purchasing